Shipping policy

Pulse USA uses trusted courier partners across South Africa to ensure safe and efficient delivery of all orders.

Most orders are delivered within 4 working days, however some deliveries may take up to 7 working days depending on size, weight, and location. Delivery times are estimates only and not guaranteed.

Orders containing multiple items may be shipped separately and arrive at different times. Special-order or custom items will have extended lead times, which will be communicated.

Deliveries take place Monday to Friday (8am–6pm). A signature is required on delivery. Customers must inspect packaging upon arrival and note any visible damage before signing.

Delivery is free within South Africa*. Where applicable, delivery charges reflect actual courier costs.

Customers are responsible for ensuring adequate access and assistance for offloading large or heavy items. If delivery is refused for reasons other than transit damage, the customer will be liable for all outbound and return shipping costs.

International delivery is available on request and will be quoted separately.